SOFTWARE IS JUST THE BEGINNING...

Expertise on Tap, 24/7

Your investment in technology is vital to the ongoing success of your business. Solarsoft customers benefit from comprehensive support and maintenance services delivered by our global team of business and technical experts.

Support packages can be tailored to your company’s needs.  From basic software maintenance to fully managed services, Solarsoft expertise is on call round the world and round the clock.

Software Upgrades

Industry practice and legal requirements change at a frightening pace.  Our maintenance service ensures that your software will always be kept up to date. With Solarsoft, you can be confident that your investment in our technology will never hold back business improvements.

Customer Care Center

The professionals working on the Solarsoft support desk are there to provide you with the answers to your key questions, from both an application and a technical perspective. The breadth of the team means that we can answer simple ‘how to’ questions, solve complex technical issues or advise on best industry practice.

The standard support package covers normal working hours in each geographic area. You may also email or fax us at whatever time suits you.  Extended phone support is available in packages up to 24/7 coverage.

Online Service and Knowledge Base

We believe in providing flexibility such that you can contact support in the way that best suits you.  We provide a 24 hour web facility, which allows you to log calls, and monitor the status of existing calls, 24 hours a day, 7 days a week.

Via our web site, customers may access a knowledge base, giving them fast access to our accumulated knowledge, and fast resolution of known issues.  This facility also allows for patches to be immediately downloaded onto your system.

Issue Resolution

As an integrated system vendor, support teams work closely with our programmers.  This means that if you do find a software issue, the people who wrote the code can be called on to ensure rapid and complete resolution.

Custom Software

We recognize the business needs of our customers vary enormously and we are happy to provide modifications as needed to ensure the best possible fit of the software to your business.  Once written, these modifications will automatically become part of the software that is covered under your support agreement.

Managed Services

With a managed service package, you can cut IT costs and reduce dependency on key personnel by engaging Solarsoft to handle the day-to-day housekeeping duties necessary to keep your ERP system running at maximum efficiency.

Hosted Services

With a Solarsoft hosted service package, the entire ERP infrastructure is handled by Solarsoft: we take care of the applications and hardware and will monitor the network connections used to deliver the software as a service, freeing you and your staff to focus on running the business not the IT.