Sales Order Processing

Our goal for sales order processing is to maximise the value of each customer contact.  That means getting accurate product, pricing and delivery information to customers quickly and concisely.  And it means knowing the customer’s purchase history and account status so that your sales team can add-value by making relevant recommendations for upgrades and cross-sales.

Our software supports multiple sales channels: there’s a <Web Sales Option> for online account service, tele-sales modules for outbound sales operations and trade counter support for efficient service in wholesale businesses.  Across all channels, product images, data sheets, and flexible delivery options round out features essential to a modern, full-service sales function.

For distributors engaged in kitting and light assembly and manufacturers of bespoke products made to order, we supply product configurators that can validate the chosen product options, calculate material and resource inputs and generate a fully costed quotation including packing and shipping.

• Rapid entry for prompt service on the phone or at the counter
• Integrated PO generation for back-to-back orders
• Kitting and quotation calculators
• Full search and histories available with smart search
• Targeted promotions – upsell, cross-sell and vouchers

Pricing flexibility is built in but can be controlled product by product to ensure that staff keep to target margins or get proper authorization for special offers.

Available to Promise (ATP) calculations driven of the demand management layers of the systems are integrated with sales operations.  Forecasting and inventory optimisation feed through the demand management process to ensure that goods can be delivered to the promised date and in full.

For international sales the correct export documentation is essential.  Producing these from your ERP system can give significant savings compared to agent’s fees.